In Human and Organizational Performance (HOP), we’re taught that how we respond matters, error is normal, and learning is vital. But one idea that deserves more attention—yet isn’t formally listed as a HOP principle—is this: Controls save lives. Controls represent … Read More
Human and Organizational Performance (HOP)
Understanding Human and Organizational Performance (HOP) – Part 6: Why Response Matters
HOP Part 6 highlights the principle of “Response Matters.” When leaders shift focus from blame to understanding, organizations uncover systemic issues, encourage honest reporting, and drive proactive improvements in safety and performance. … Read More
Understanding Human and Organizational Performance (HOP) – Part 5: Organizational Learning is Essential
Organizational learning in HOP goes beyond training—it’s about listening to workers, capturing real-world insights, and adapting systems to improve safety culture. By focusing on leading indicators and “work as performed,” organizations can prevent incidents, build resilience, and create a proactive safety environment. … Read More
Understanding Human and Organizational Performance (HOP) Part 4: Context Drives Behavior
Part 4 of the HOP series explores how context—not character—drives workplace behavior. From environmental design and organizational culture to job demands and individual factors, understanding these contextual elements helps reduce error and boost performance. … Read More
Understanding Human and Organizational Performance (HOP) Part 3: Blame Fixes Nothing
Applying the Human Organizational Performance (HOP) approach when seeking to transform and improve systems (such as safety programs) can be a very effective way to produce better results. However, the six principles of HOP must first be understood before they … Read More
Understanding Human and Organizational Performance (HOP) Part 2: Error is Normal
The 2nd in a series on Human and Organizational Performance (HOP), this blog explains how the first principle of HOP is an essential foundation when creating a more productive work environment. … Read More
